TERMS OF USE

Thank you for visiting our website. Please contact us if you want more information or have any questions, we are always happy to help.

All our creatures, or mOmomosh_ as we like to call them, are handmade from new and recycled materials, in a smoke-free studio. This means that no two are the same and no particular piece can ever be perfectly reproduced.

The artwork is based on my own drawings & ideas.

All images on this website and artwork are Copyright © Tiny Toko.

Small children and your pets might find the little mOmomosh_ irresistible and accidentally mistake them for a toy or a delicious snack! In order to avoid this, please keep them out of unattended reach of them.

SHIPPING
Within the Netherlands: we send all originals and purchases over €100,- via POSTNL’s registered mail.

All other items will be sent via regular mail (unless otherwise specified). Please contact us if you require a Track & Trace number or want to use express mail.

International: we send all originals via registered international mail. This can take from 3-12 working days. Please contact us if postage time exceeds this time frame.

Please note: we send all other items via regular airmail. Contact us if you want them sent with a Track & Trace number or if your order for these items exceeds a two week time frame.

The shipping-costs will be added to the total amount at the checkout.

All orders will be sent within 2 business days after payment has cleared.

REFUNDS AND EXCHANGES
If an order reaches you in good condition, it unfortunately isn’t possible to return or change your order. 

But making you happy is important to us, so let us know if you are disappointed with your item and we will try and cheer you up by coming up with a nice solution.

WARRANTY
Please check your order as soon as it’s been delivered. When your order is damaged or broken, please contact us by email within 1 week and send a picture of the damage with your message. After we’ve received your email, we will send the product again. Tiny Toko will pay for the costs.

If you purchased an original paper sculpture and it was damaged during shipping, please contact us within a week of receiving your order and we will find a way to fix it for you or come up with a suitable solution.

Please note that all original items are handmade and are not suitable for (rough) play. Any damages resulting from this will not be considered grounds for refund/exchange.

HEALTHY PLANET
Of course we try to refrain from using plastic as much as we can but in some cases we have to use it to protect the products. We use recycled or recyclable packing materials wherever we can.

RIGHTS
All rights of the products and illustrations bought via the web shop will remain the property of Tiny Toko. Products of Tiny Toko may under no circumstances be copied or used to produce a new product.